The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with.

This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals.

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Responsibilities

• Drive valuable customer retention and growth with your positive, customer-centric attitude
• Work with customers to ensure they are leveraging Ubeya effectively and finding value in our product
• Maintain a cadence of communicating with customers and mining opportunities for deeper engagement
• Provide demos, training sessions, webinars to existing and potential clients
• Identify opportunities for customers as advocates (e.g. feedback, testimonials, case studies)
• Collaborate closely with Sales Team to support trials, renewals and opportunities

Qualifications

• Prior experience in Customer Success or similar role
• Native spoken and written English - MUST
• Exceptional communication skills, highly organized, collaborative, and high energy
• Detail oriented and analytical
• Comfortable in a dynamic startup environment and with technical vernacular
• Feels very comfortable with top-notch technologies, products and can explain them easily
• Ability to work evening hours
• Bachelor’s degree (bonus)