Customer
Constellation (Levy Compass UK, Ireland & Europe)
A large-scale variable staffing operation supporting hospitality and live events across multiple countries.
Challenge
Managing 33,000 variable workers across hundreds of venues meant dealing with complex logistics, manual processes, and limited visibility. Operators often relied on paper schedules, lacked real-time updates, and struggled to confidently plan their day.
Beyond operations, the biggest challenge was changing attitudes toward technology - ensuring adoption across a diverse workforce, including thousands of employees aged 60+.
Solution
Constellation implemented Ubeya as a single workforce platform across its European operations.
Ubeya could be rolled out in as little as two weeks, whether for one venue or hundreds, and was configured to support different rules, countries, and languages. Most importantly, it created one consistent journey for staff - the same check-in process, shift information, and experience, no matter where they worked.
Results
Real-Time Control and Visibility
Operators now know exactly who is coming in, who has arrived, and how staffing levels look throughout the day. Live updates allow teams to react instantly to last-minute changes, such as sickness or no-shows, removing uncertainty and manual follow-ups.
Stronger Agency Collaboration
Ubeya improved coordination with staffing agencies by providing clear visibility into assigned workers. Operators recognize staff in advance and can prepare effectively - a major improvement over paper schedules without names.
High Adoption Across All Age Groups
Despite initial concerns, adoption was fast and intuitive. Even employees aged 60+ quickly embraced the platform. Workers now have full transparency into where they’re working, their
hours, and when and how much they’ll be paid.
Improved Retention and Lower Costs
Ubeya helped improve the employee journey, leading to better retention and reduced attrition. With recruitment costs averaging £250 per variable worker, keeping staff longer delivers meaningful savings while building a more experienced workforce.
What Makes Ubeya Different
Ubeya’s flexibility and scalability allow Constellation to use one platform across all countries and venues. Whether staff are working in Amsterdam or London, the experience remains the same - creating consistency at scale. Ubeya’s real-time dashboard gives leadership full oversight - showing check-ins, staffing status, and issue resolution in one place.
Looking Ahead
Constellation sees Ubeya as a foundation for a more data-led, predictive, and fair future of hospitality - enabling smarter decisions, better job matching, and continued investment in people.
